1. we are committed to deliver the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail our services without any reluctance.
2. we provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage or quality-issues.
3. and as far as the international buyers are concerned, the shipping charges are based on the destination and quantity of units purchased. we assure you the most subsidized rates ever, and the best services at each step.
4. though it would be the weight of your package that determines shipping cost, youll be charged the least possible fee, for sure.
5. both the international as well as the domestic orders are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and on right time.
6. royal touch exim will not be responsible in any manner if you [customer] refuses to accept the parcel either from customs or from the delivery company, customer bears full responsibility of accepting the product and taking necessary steps [if required] by courier company or any local government body.
7. all the orders are shipped within 15-20 working days or as per the date agreed at the time of order confirmation. please note that all the high value orders will be shipped within 25–30 working days. additionally the customer will be provided with the option to track their order online, after it is shipped. in the case of defects in low range products there might be a possiblity of 10% to 15% products replacements or refunds as per your choice, which will be acceptalbe by you. and royal touch exim will not be liable for 100% availability.
8. please note that an additional 5 to 7 days will be taken to deliver the product if you have ordered for stitching.
9. further, if youre purchasing multiple items and wish to ship them to different addresses, youre recommended to place them as different orders. however, if youve ordered multiple items in a single transaction, and wish to ship them to a single destination, the delivery date will be set as per the availability of the last ordered product. but in case you need the available products on urgent basis, excluding the one thats available later, we provide you with that option as well. additional discounts will be offered in case of bulk purchases.
10. for we are adhered to build long-lasting customer relations with enduring commitments, we take utmost care of the needs of our clients. for that matter, we take responsibility of refunding your payment in case any unlikely event occurs and in case you dont receive the ordered products. further, to entertain your queries, we have a customer care, that is dedicated to resolving all your problems. you can connect to our support channel online and know more about the shipping as well as the delivery process. "please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. the duties and taxes are not a part of the customers payment made to us."